How to check my order status

To check the current status of your order, you need to sign in (enter your login name and password).

Select the item "Orders" – “Current orders” in your profile page to see a list of all the orders you have placed.

For more info about an order, click on its title to go to a page with more detailed information.

Order statuses:

  • newest (an order has just got into the order database);
  • during execution (the service is fulfilled in a first-in-first-out basis, so the days for order acceptance and fulfillment may vary significantly. This status appears only when your order is being processed);
  • in finalization (the status is used for other services);
  • awaiting payment (pay for the invoice by the method selected above);
  • paid;
  • completed;
  • cancelled.

For more info: +375 17 293 27 40 (from 10 to 17 hours on weekdays),
+375 17 293 27 38 (from 17 to 21 hours on weekdays, from 10 to 18 hours on weekends).
E-mail: sio@nlb.by


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